[conexions]

I really would say your just restating the OP conclusion from the point of the of the purchaser instead of from the point of view of the software developer.

An executive at an Enterprise would state their search for some piece of software as: I have such and such problem. I wish someone would make a magic wand and fix it for me(how hard can it be anyway).

To which some software developer will reply. Hey we make magic wands. We make incredible magic wands. Let's schedule some time to show them to you. And the fact that the people who have to use it are not involved makes a huge difference in quality.

You give Word, Excel and Jira as examples of Enterprise Software. If these are examples of Enterprise Software they are by far the best examples of such Software.

Enterprise Software that currently makes my life miserable on a daily basis would be products like Remedy for workflows and approvals, Serena and Harvest for Change Management, WebSphere Middleware, CyberArk for secrets management, and WebMethods for an Enterprise Service Bus. All of these have horrible documentation, are extremely expensive, and most have superior open source equivalents.

The only reason that companies like this can still stay in business is because there are executives who still believe in magic wands and then believe sales people when they say they have them for sale.