[wikiman]

In my experience with most Enterprise software, the problem isn't the number of features it's the total lack of discipline in deciding what features are actually needed. Jira is the worst at this because people throw spaghetti at the wall until they get something that "works" for PMs but nobody else understands. I've worked at exactly one place that really was careful about JIRA and what made sense from the tool and it was a joy. I imagine the same is true of Salesforce though I've never seen anyone actually pull it off