[secraetomani]

These kind of decisions are made by a 5th level middle manager, not by the CEO or the PR department.

Just like when the Delta flight crew forcefully removed that doctor from the airplane. Or a Starbucks employee calling the police on black people waiting there.

By the time PR get's involved, it's too late.

This is one crucial vulnerability of many companies in today's world, any low level employee can generate a huge PR disaster by just not being smart enough to see the bigger picture.

So basically today you need every employee to be trained like a world class PR agent.

[mrosett]

Ha - one bit of irony here is that it was actually United, not Delta, that removed the doctor from the plane. That's another angle in these situations. People remember the outcry, but not all of the details.

[KineticLensman]

> any low level employee can generate a huge PR disaster by just not being smart enough to see the bigger picture

The military of many countries recognise this, recognising the concept of the 'strategic corporals' [0] [1]

[0] https://en.wikipedia.org/wiki/Three_Block_War

[1] https://thediplomat.com/2012/03/the-strategic-corporals-evil...