[jbob2000]

Have you ever worked for a large company that is recognized by everyone?

You didn’t update your terms and conditions to meet the regulation date as of 12:01 AM? Lawsuit. You aren’t following accessibility standards? Reported to the human rights tribunal. You gave a perk to some clients but not others? 4,000 calls to the call center. Your ad was pictured next to a post about the nazis? Your brand made the evening news.

We have two rules at my company that guide EVERYTHING we do: don’t cause calls to the call center, and don’t make the evening news. Things get crazy when you have customers that number in the millions, it changes everything about how you operate.