[emmelaich]

I can't really understand this sentence of yours

> My cynical self noticed that there are a lot of "apologize" and "sorry" in this update, yet I believe this is a first good step.

in particular with the "yet". Would it be a better first step without apologies?

[magicalhippo]

It reads like a clinical PR piece. Mostly it reads as they're sorry it blew up in their face, and it doesn't really feel like they're sorry about what they did except harm themselves.

Then again, I might just be a bit jaded like GP.