[protomyth]

I guess I was taught differently. Apologies without positive action are hollow. Repentance requires positive steps and attempts to fix and undo the harm you have caused. How can a person truly trust an apology has meaning when harm is left in place?

[joshuamorton]

Positive action need not be to fix what has already happened. Steps to prevent a repetition are still positive action, and imo do more to instill confidence that a behavior won't be repeated than an attempt to fix the existing mess.

Not to say that one shouldn't do both, but often it isn't possible to fix something you're apologizing for. That doesn't make sincere apology impossible.

[amanaplanacanal]

In this case, it would be easy to give her the mod position back. So why wasn't that done?

Perhaps that is what is happening behind the scenes, but I think everybody would feel better about this apology if they said that right up front.

[joshuamorton]

Note that no where did they apologize for removing her from her position.

Ultimately this was an apology for procedural failings, not their ultimate impacts. Reinstating the removed mod would be correcting something they aren't apologizing for.