[tyri_kai_psomi]

> all these robots doing, better, the job previously done by humans.

I don't know if you use ATM's a ton, but when it's the only option you have for interacting with your bank, it's pretty terrible, because your options for if something goes wrong is to call a number and get redirected to some general call center in probably some other country and wait while some minimally paid chap who couldn't care less about your problems follows a script and then when they can't figure it out, tell you they will file a ticket and get back to you in 3-7 business days.

I agree software and robots can do the job better with the caveat that you are using the well trodden majority use case. The moment something goes wrong (software bug, does the wrong thing, etc), or you are trying to do something slightly different, good luck.

[tialaramex]

Get a better bank. This comes up too often on HN. Prioritise customer service. Don't pick the bank that offers slightly better rates but gives you the run around on every little thing, especially for day-to-day services.

My bank (First Direct) picks up only barely after the ringing tone starts, and the person you're talking to is an expert. They have no branches, so everything must be solved on a phone call (or you can use their web site of course). Nobody needs or wants branches, especially branches that are only open when you've got better things to do.

[prepend]

I bank with USAA. I’ve never been in a branch in my life and they are amazing.

Their support is really good and always human.

I also bank with Citi, BA, and Chase. They have tellers and suck so much.