They're working on refunding her the money. I'm not sure running off with it is an appropriate comparison here. They just don't want to work with clients that have a business relationship with Cuba in the future.
How much work does cutting a 14,000$ check requires? It been going on since August. For a foot truck operations 14,000$ must be a significant toll on cash flow. It's inexcusable.
I agree, and I definitely don't want to excuse it. I would maintain that the analogy used is inappropriate given that they're still in contact about the money.
That is not an option if they want to continue to operate in Canada. They are in plain violation of the law if they refuse to deal with entities that deal with Cuba.