[toomuchtodo]

A post mortem should always be a place to highlight deficiencies in processes and communicate necessary improvements put into place, not to blame. Blame should only occur if the cadence of outages becomes excessive. Complex systems are tricky, and to err is human.

Disclaimer: Ops/infra engineer in a previous life.

[astrodust]

I wonder how many outages these days start with something like "kubectl apply" and then things go horribly awry.