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Who covers maintenance? Who covers the cost (often quite high) of fixing/cleaning dings, dents, rips, missing/broken parts, broken headrests, dog hair, dirt (from plants?), gum, and other such things? These are car maintenance issues I see all the time when using both Zipcar and CityCarShare. If I had a personal car, I'd flip if it was subjected to the level of abuse that these fleet cars are -- the depreciation due to wear and tear would be significant. [Edit] Since I got downvoted to 0 (and have no idea why), I'll expand on the relevant answers I found in the FAQ: What if my car is returned dirty?
Renters are required to be responsible and keep
the car as clean as possible. At the end of every
rental, you can rate the user and leave feedback.
If they return it in a dirty condition, you should
note this when leaving feedback.
The owner is out the cleaning fee and time to do it (if it can even be cleaned). CityCarShare records people who leave the car dirty, too, but it doesn't stop people from dirtying up the cars.... actually, that's the only FAQ item I can find on the subject. The cars are insured, but what's the deductible? Who pays it? Is the insurance company really going to pay out a claim for a broken headrest, a ripped seat, or a ruined floor mat? |
As you point out from the faq, the onus seems to be on the owner and the only consequence for the dirtiness is the ability to rate the user. I think a more serious question relates to the adjudication process in the case of more serious violations such as scratches, damage or theft of items from the car. Do they automatically take the word of the owner - and what happens in the case of false claims against a renter by an owner - what appeal process does the renter have in that case?