[jigglesniggle]

> he's not out to screw any customers or provide an inferior product.

Can he actually manage returns? His suppliers should be eating the cost of faulty boards, and the article makes me think they aren't. Continued problems customer side should result in a replacement.

In the US you have full rights to a return to the person who took your money for 30-90 days (depends on state). Requests that you use the warranty or contact the manufacturer are unenforceable. Considering this, it is unwise to wait for longer than that period before requesting your money back. The federal statute of limitations for being sold a defective product is 4 years, but that is a lot harder to enforce.

Remember the AMD Ryzen returns? Why wait 2-3 months for a replacement? Demand your money back from Newegg and buy another, they have to process the refund. Also -- most FFLs either state gun returns are outright illegal (a lie) or only accepted for 3 days (against state law) with a steep restocking fee (also against state law). This is the worst case I know of.