[debunn]

> Are the people in charge of fixing the underlying issues themselves on call?

Yes - although we're on call frequently enough, and tasked with other priorities when we're not - so progress is slow. I mentioned in another comment as well that the executive focus is to do pretty much whatever our customers want, so this generally results in lots of new problems by the time we fix older ones.

> How about the people producing the changes that cause new issues?

They are responsible for fixing the code, but they can do so more during regular 9-5 type hours. They don't feel the same level of pain. I realise this is a problem, but thanks for suggesting it.