[debunn]

Thanks for the reply - I appreciate the insight and follow up questions.

> The question you should be asking is: why am I being paged so often? Are they legitimate things that you need to respond to? If so, you should be fixing these issues so that they don't happen again.

This is mostly due to not having anyone else around to handle customer issues (which currently require manual intervention), however system issues are also pretty frequent here as well. Management is working on prioritizing the automation of the customer issues so that there are less of them in total, but system issues will likely be harder to resolve (we try to resolve them as they come up if possible, but many are more systemic to technical debt.)

So yes - I'm only including the events that are actionable and require breaking out the laptop - these generally vary from 15 minutes to 3 hours of support.