[impalallama]

Steams refund policy came about not long after being convicted in Australian court for not allowing them.

[big_chungus]

"convicted"? It seems as though this would be a civil issue, not criminal. I'm not sure to which case you're referring in Australia, but it appears this case was civil.

[waste_monk]

https://www.accc.gov.au/media-release/full-federal-court-con...

TL;DR they got a big fine and also had to put a message on the storefront informing customers of their rights under Australian consumer law.