[mehhh]

Twilio almost certainly has a different agreement with Stripe than is standard, and Stripe commonly bans Telecom related services: https://news.ycombinator.com/item?id=20012656

The Ubiqiti forums are also littered with ISPs that signed up with Stripe (since Ubiquiti integrates with them) used it for a few months w/o chargebacks or any fraud, but got an email one day saying they were not allowed to use Stripe. Appeals are consistently rejected or go unreplied to.

I emailed Edwin at Stripe 4hrs ago, have not heard back from him.

[throw554]

What business are you in?

That's true that ISPs and WISPs can't really use Stripe (many use Adyen), but pure-VOIP companies offering hosted PBX and such are welcome at Stripe based on feedback I received from several people who work at Stripe.

SignalWire too should be able to use Stripe.

[mehhh]

Here is Nitzan of Future Nine (a pure-VoIP company) stating that Stripe does not service VoIP providers: https://www.dslreports.com/forum/r29552956-

When I asked Stripe Support about servicing VoIP companies last year they referred me to the prohibited businesses section and said:

"Historically we have seen that the telecommunications industry is one with too high of a likelihood of customer chargebacks. These need not necessarily be chargebacks in fact; the likelihood of potential chargebacks is also a deciding factor in our deliberations."

[openureye1s288]

This is from 2014. I know several VoIP companies today that are using Stripe successfully.

[mehhh]

Edwin (with Stripe) did just re-enable our account, I don't think we will use it, but its nice to not be banned!

[openureye1s288]

You're welcome :)