It depends. If you're constantly doing new customer setup/teardown, yeah that'll cost man-hours. But once your network is up and running it really doesn't take much work to keep it running.
My ISP is a very small local outfit. They have a "few thousand" customers... and the whole thing is run by literally two dudes, doing everything from netops to hw installs to billing and support. Yeah I'll have a few hour outage once every few months, but overall the service is great and it really doesn't take that much effort to keep things ticking.
They don't have any written material, this is just from talking to the guys. Turns out starting an ISP isn't hard if you can lease last mile from one of your local big boys (and here, by law, they have to make last mile available for lease at a reasonable price).
Basically rent a quarter cab in a colo, get a router (or two), a switch (or two), and a server (or two). Negotiate with last mile provider and a pair of upstreams. Get your DC to x-connect you to your upstreams and last mile provider. Do some marketing (elevator ads in residential apt buildings are apparently basically gold). Buy a pallet of cable modems, spend a few weeks configuring your crap... $50k later, you have an ISP, and you can offer service at 50% of the big boys' rates while still raking in a substantial profit.
> data costs for bandwidth costs hasn't gone down at the same rate
For clarification, at the business level data has always been charged by capacity and not volume. And the costs have fallen at double digit rates since they've been measured.
Explicitly the reason for automating things, esp. since network connections don't require a ton of labor once provisioned.
Orchestration engines help to do the former (Ansible, Salt, Puppet, whatever), and they usually tie into monitoring systems like Nagios, ScienceLogic, or SolarWinds, and can trip, and then launch, remediation efforts automatically.
Isn't this article and the discussion precisely about the reason why costs for bandwidth haven't gone down? That is, the infrastructure providers are keeping the costs high because they can.
It depends. If you're constantly doing new customer setup/teardown, yeah that'll cost man-hours. But once your network is up and running it really doesn't take much work to keep it running.
My ISP is a very small local outfit. They have a "few thousand" customers... and the whole thing is run by literally two dudes, doing everything from netops to hw installs to billing and support. Yeah I'll have a few hour outage once every few months, but overall the service is great and it really doesn't take that much effort to keep things ticking.