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by banana_giraffe
2471 days ago
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It's all about setting expectations. I use this both to let customers in our Slack, and talk to people we're we are the customer. In the later case, the bigger company said "our reps will only reliably respond within these hours, may be delayed by x minutes". Once we know the ground rules, we're all happy. I've taken to doing the same with our customers, so they know not to ask each and every tiny question with a @here ping, or whatever, and that our employees don't live in Slack 24x7. |
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