[EpicEng]

I imagine it's intended for any use case in which you want to communicate with people outside your company via slack, but don't want to invite them into your org. I was responding to these comments:

>You customers are feeling like they can ask any question and get an answer in 1 minute, and if you dont answer them straight away then they are unhappy. Definitively not something I recommend

>Don’t blame the tool for mismanaged expectations.

[bengale]

So am I, "Don’t blame the tool for mismanaged expectations.". This is correct IMHO. Inviting customers in that expect support is setting their expectation that they'll get support in real time. I could think of potentially two of our customers that pay enough for us to consider this. The tool just needs to be used the correct way.

[EpicEng]

...I feel like I meant to reply to the first one. I agree.