[dsumenkovic]

Hi! GitLab employee here. While someone else from the community provides the feedback, I'd like to highlight what our support team can provide.

> GitLab offers a variety of support options for all customers and users on both paid and free tiers. You should be able to find help using the resources linked below, regardless of how you use GitLab.

https://about.gitlab.com/support/

[COMMENT___]

I do not understand your comment and - frankly speaking - it looks like this is a canned response made by a bot.

Please highlight why and how GitLab support team is better than X with some examples. I really want to learn about real cases.

[dsumenkovic]

I am sorry if it sounds like that, as my intention was just to provide some more data while waiting for the real case feedback. Hopefully, some users will provide their personal experiences.

[prepend]

Still sounds like chatbot :)

I appreciate you’re trying to be helpful but don’t really have any useful info.

[emilycook]

Hi! I'm on Djorde's team, just in case anyone stumbles across this and thinks you're literally talking to a bot (not saying you are OP, just preventative), he is a non-native English speaker but definitely a real person. You're talking to this guy :) https://about.gitlab.com/company/team/#sumenkovic

[aspaceman]

I think the point they were making (in a mean way) is that it sounded like robotic PR speak, the thing any PR person would say. The support page doesn't say much about the quality of support, so the message was received poorly.

Sometimes the very friendly PR tone is considered out of place and obviously forced. Especially on a developer forum.

[PR for devs must be so much "fun" - you have my sympathies]

[emilycook]

Hi, yeah I figured that was the point they were making, I kinda wanted to provide the info (in a round-about way lol) that he specifically is a non-native English speaker, so that's why it comes off as a bit forced-friendly and PR-ish. I do appreciate this feedback from both of you, I will mentor them a bit better about this!

[prepend]

I was hoping for a bot actually. I’m a decent user of GitLab (and GH) and really find the insight from employees commenting on HN helpful in understanding the product roadmap and philosophy of the company.

I was pleasantly amused at the possibility of GL having a chatbot loose on HN but figured you were just a person trying to be helpful.

Comically, your response still could be generated, but I trust you enough that you don’t have to post additional proof you are human. Spend that resource on accurately counting the pets in the office.