They fired many of their developers and key operations folks, and service has been flaky for months. It was already poor, but is now substantially worse than almost all of the competition.
They were purchased by a private equity company. Which does not usually mean any continued development. At it's best, it means keep the thing running well and continue to wring revenue out of it. But few and far between are the private equity purchases that are at their best. It also almost always means significant cost cutting.
It's not just any private equity company, but one that is known for purchasing companies with a big subscriber base and then getting as much money out of them with the least effort.