[99052882514569]

I agree. Until someone's ass is on the line, and I mean in terms of prison time and not merely their job, the rational thing to do for a shitty company that never cared for its customers is to continue with that approach.

[kls]

Of note, you and I are not the customers of Equifax, we are the product they are selling.

[fennecfoxen]

Too rhetorical, and not informative.

Forecasts of whether you'll make good on a promise to pay money are the product they're selling.

[kls]

Just wanted to make the distinction that we are not the customer therefore, expectation to be treated as a customer are not going to be met. I was highlighting the frame of thinking and context that one should be using when thinking about their relationship with such entities. I could have delved deeper and specified that it is actually aggregate data, about us that is the actual product. My main point (which granted I could have been more clear on), was to emphasis that expectations will not be met if one thinks of themselves as a customer to a credit reporting agency. That is unless they work as an agent of an entity extending credit to consumers.

It was not my intention to be rhetorical nor to cast moral judgment, rather just to highlight that the relationship is different than that of a customer/business relationship.