[symesc]

I don't disagree, but who's "They?" who should have got him pushed through faster?

The airline doesn't control anything but the departure of the aircraft.

The issues with this guest getting TO the aircraft are in the hands of security and the airport itself.

[lurchpop]

THe ticketing agent could have been given an escort to put him to the front of the security lines. As little as two years ago this was done for me a couple of times. By no means was there any sort of emergency other than the possibility that the line may cause me to miss my flight. The airline was Mexicana (out of business now). They stopped doing that in favor of a "tough shit" in the past 18 months or so, and I end up having to pay ~$200 to reschedule.