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by astockwell
2470 days ago
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One thing I took away from being on-call at a company with lots of outages/incidents: management allows those outages. I know that sounds weird, but if there are constant lights-on problems, but every day management is prioritizing features/other work, the management is demonstrating that those outages are tolerable to them. Once I got my head around this, I stopped jumping-to at 3am like the world was ending for every single incident. |
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