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My testimonial:

I, a random person, was walking down Madison one day when I found the Todd and Holland store. Bill Todd spent over an hour introducing me to some white teas that were new to me, including providing taste tests. He was extraordinarily nice and I found a new favorite white while I was there. I can find tea I like cheaper online, but I am happy to pay a small premium on occasion just for his expertise. I sold my home in Oak Park, so I don't get in there as often as I would like anymore - but I can definitely recommend them as a great local merchant that knows their stuff. Unlike the mall shops where the staff tend to know little to nothing about tea.