[atombender]

This assumes you're okay with the "hotel experience".

Personally, I dislike hotels. I don't like carpets or elevators or garish faux-marble baths. I don't like being in the middle of a city next to tourist traps or some busy downtown. I don't like being on the 23th floor, shut away from nature. I don't like staying in a place that is just a bedroom and this weird tiny desk that has a big TV on it so it's not usable for anything. I find most hotels clinical, synthetic and alienating. There are exceptions, of course; there are some great boutique hotels out there. But they are far apart and usually out of my price range.

When booking a trip, I choose Airbnb because I can pick a place that was made for living in. You know, the way you do at home. Multiple rooms, a kitchen, maybe some outdoor space, all in a practical location. Airbnb also allows me to pick features I could never get at a hotel, such as a private pool or private parking. And it allows me to scale it up and rent a whole place for a family or group of friends.

People make the mistake of thinking that Airbnb is about competing with hotels by offering lower prices on the same service and that somehow the lower price is because "it's just someone's home", but it really isn't the same service at all. If a hotel could offer what I could get with Airbnb, I'd be all over it.

[ASalazarMX]

Then ending up with a room that is conditioned for the locals, and not hotel-grade, should be perfectly acceptable too, and Airbnb and their partners are doing it right. Nothing to see here.

[atombender]

But with hotels, too, you can end up with something that isn't to your satisfaction, contrary to how it's presented in the listing and contrary to your expectations. Hotels are likely to be more consistent here, but there's never any guarantee.

One difference is in the ability to rectify such issues. Since Airbnb is a middleman who doesn't own the property, and the host is potentially not able to be physically present (e.g. it's a short-term sublet while the host is on a trip, as opposed to a permanent Airbnb), the blame may technically lie with the host, but Airbnb's platform is also responsible. Airbnb can't pretend they're merely a passive hosting platform for hosts, and needs to tread more carefully in handling such disputes.