[eesmith]

I could see getting a partial refund instead of a full one.

Otherwise, why even try to find an a/c tech at night, if you know that it won't make a difference?

[jhy]

So, you'd be happy if another guest decided to leave at 2am one morning and pay you only 50%? You're charging a nightly rate, not an hourly rate.

[cannonedhamster]

You're arguing a different point. The refund is because the beach of contract was only for a specified time. A total refund provides no incentive to attempt to rectify the situation.

[pas]

Does that matter? Because there was no work around anyway. Sure they tried to find an AC tech, but ... haven't, so no AC in 80 F (26.6C).

A partial refund would incentivise we-tried-our-best problem solving.