[not_a_moth]

I'm kind of leaning towards AirBnB, because it sounds like the travelers didn't bother with any diligence, which is puzzling when having AC was so critical to their trip.

I think it's reasonable to expect AirBnB hosts, like any seller, to try to bend the truth or hide inconveniences in their listing, and it's up to you, the buyer, to exercise caution, read reviews, or ask the host.

That said, if hotels try that kind of BS, I complain until they refund me or upgrade my room, which has worked 10/10 times. This is one area where hotels have a clear advantage over AirBnB.

[whatshisface]

>I think it's reasonable to expect AirBnB hosts, like any seller, to try to bend the truth or hide inconveniences in their listing

If we all pitched in and shamed dishonest sellers (to the point where there was a culture of honesty), we could all have the reliability of hotels without any of the costs of management. It's like how one of the reasons third world countries are so bad is that there is no social trust.

[jobigoud]

That's exactly what is happening through the review system. I find AirBnB reviews to be much more reliable than say Amazon or other easily gamed places. You can and should shame bad hosts and bad guests. You can't see the review text until after both wrote a review so there is no fear of revenge.

[jobigoud]

AirBnB hosts have an incentive to NOT bend the truth and instead manage expectations in the listing. In the long term it's better to not have a guest at all than to have a guest give you even a 4 star review. AirBnB may delist you at 4.3 avg and you need 4.8 to be superhost, so you really only want satisfied guests.