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by afpx 2472 days ago
Approximately how much does one have to spend per month to get prioritized feature improvements? We spend about $200k per month, and AWS treats us like we’re unimportant.

I would like to try Azure or Google a try, but neither seem to make it easy to transfer Petabytes.
2 comments
nkozyra 2472 days ago
I wouldn't expect those services to offer you much more personal attention, honestly.
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camtarn 2472 days ago
Amazon does have vendor and seller managers who are allocated to specific vendors/sellers. I'm surprised that for a $2.4M/year AWS customer (presumably with the highest support level) that they wouldn't have a similar setup. That said, having personal attention from a manager is definitely not the same as getting features actually built for you.
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nostrebored 2471 days ago
With the highest support level you do receive TAMs and Solutions Architects within AWS. They can add feature requests and make sure that influence is added for you and follow up directly with Product Managers to explain why a feature is important.

But, sometimes a high amount of spend on a service isn't really much more than the average. For instance, if you spend 200k/mo on a niche service then you'll get a ton of say in how things move forward, but if you spend 200k/mo on EC2 you might not be able to strongarm anything.

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Aeolun 2471 days ago
How about saying something like ‘for gods sake, make your UI experience consistent!’, would that work?
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taude 2472 days ago
I agree, at 2.4M/year, i'm surprised you don't get more. we spend about 150k/month on Azure services, and it seems like we get a lot more service and roadmap influence....
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cthalupa 2471 days ago
In my experience a lot of it comes down to how effective their account team is. A good one will communicate with and work to influence the product management at AWS and set up meetings to discuss things as necessary. A bad one can get feedback from the customers they are assigned to and never do anything with it, or send off an email and never follow up.
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cfeduke 2472 days ago
Azure does a pretty good job of engaging with you, though it's more of a support role to help you during setup and less about feature requests. I'm sure they do those too, but prioritizing them would be a black box.

I've come from an organization with a $250K monthly AWS spend. It was impossible to talk to anyone without spending an additional $25K/mo for a support contract. Insane.

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the__prestige 2472 days ago
Have you tried databox? You can send up 80 TB in one shot. https://docs.microsoft.com/en-us/azure/databox/data-box-over...
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