[Shorel]

I do agree it is not his fault.

But the ban also prevents that particular customer from receiving bad service. Some things are not meant to be.

[Wowfunhappy]

ZipCar should have formally requested that the customer not park cars in that lot, or what have you.

Since the customer needs to use that lot, they would probably stop using ZipCar at that point—but that's better than being banned forever if their life situation changes.