[Zenst]

"But you seem to be unreasonably reluctant to believe that maybe it's not."

WE have covered many area's, trains, planes and hospitals (maybe a movie there). Sure I'd rather focus on the technical aspects and not presume this was something totally avoidable. Rather look at each nuance instead of the binary blame game. Which is not clear cut. After all - we don't know what SLA's supply contracts are in place now do we. But nothing is ever 100%. But it is possible to argue both sides of the coin and without ALL the details, go around in circles.

If we really want to blame anybody - why not just blame God for allowing it to happen and move on. Leave it to the report, which will happen into the incident and associated fallout to cover all that and discuss any blame then, once all the facts are in. But remember - we do not know what the SLA levels are, so all those fallouts take on a whole new perspective of blame. Equally, you can have a problem and nobody is to blame - though God works for those, at least "Act of God" is actually used in insurance contracts (yes worked in that field as well disclaimer, though late 80's early 90's). https://en.wikipedia.org/wiki/Act_of_God