[toast0]

The online chat windows work pretty well for me, the written record usually means at least I don't need to repeat myself to every new person, and often the chat windows are tied to my account so I don't need to identify myself. And, it's much easier for me to multitask while waiting for a response, but we can have a quick back and forth when it gets to that part of the call.

However, what has really helped the most is lowering my expectations. If the other person seems to understand what I'm asking, I'm satisfied, if not happy when they say it can't be done.