| Unfortunately they practice these sorts of policy on the app store as well. We've been saying Google does this, Google does that. The thing is, a company is composed of its people. I am just curious, how does something like this, something most people with reasonable sense of "fairness" would flag as concerning and potentially very wrong, comes to be implemented? Even more so for a large company like Google? (smaller companies can have a "bad dictator boss" which can push this through without issue) Policies like these, which appear to have consistencies across their products, how far up does the chain of responsibility go? How does stuff like these occur? Does it start with some MBA grad who comes in, gets assigned a KPI to "cut costs" and then their natural bias is that customer service is the first to go, proposes it to their managers and it bubbles up for approval and implementation? All the while everyone at each level is oblivious to the potentially damaging collateral the policy would cause, but only think that "oh this is a great move, we would save a bunch!" and then finally gets implemented? Or would this more be a top-down thing where executives discuss and push this and then the employees, being good people at heart have no choice but to implement it? I just find it so difficult to imagine something like this being OK-ed by all the people involved within the company. Like, is everyone "in on it"? Or do they not know? Or they know but can't/unwilling to say anything? |