[catacombs]

That's infuriating. Something similar happened to my friend a few months ago. He couldn't log in to his Google account for weeks because the company took forever to verify his identity.

The fact Google doesn't have a way for people to talk to a human during a crisis is moronic. That's why I've moved off Google with as much stuff as possible.

I don't think I'd have the patience to deal with something like this and rely on automated systems to deal with my problems.

[surewhynat]

I logged into an old hotmail email to recover a related account, and it had deleted all my messages because I hadn't been active for 12 months.

The more I think about it, we really do need a more distributed architecture. The whole concept of "the cloud" really sucks

[jolmg]

Email is about as distributed as it gets. How would you consider it can be more distributed? If it's about the ability to backup messages, you can do that with any MRA (Mail Retrieval Agent) program like mbsync/isync[1], or offlineimap[2].

[1] http://isync.sourceforge.net

[2] http://offlineimap.org/