[ma2rten]

Alternatively the person getting the request could put it in a queue.

[kostarelo]

That's still a "request process".

[gfragin]

the thinking here is that if a PM is managing 3-4 projects with 5-8 people per project at any given time, there are potentially hundreds of questions/requests that come in per day. Yes - some come in through tickets but rare is the time that is so regimented. just putting them on a list requires an assistant until now until now