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by Theophraustous
2485 days ago
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I've work for a debt collection company. Typically, they do not handle their own phone numbers, their vendor for the dialer does. This is entirely dependent on the priorities of the vendor. Due to the FDCPA, we are unable to give out the reason for our call as that would inform any 3rd party that the person we are calling to speak to is in debt. The agents on the front line are scripted to advise them that we are calling in regards to a personal matter, or in response to the letter they received. This gets even worse if your company name includes "Collections" or any variation of that, as they cannot give out their company name in that case unless prompted (UDAAP requires them to answer direct questions not about the loan in a straight forward way). |
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