[ben509]

Rossmann is great when he's going over some of the practicalities of running an independent repair business, but to get to those you have to go through a lot of videos slagging on Apple.

He does try to justify his vitriol, and it's obviously one-sided and he makes no bones about it. Apple, being a big corporation, won't provide a candid response to any of it.

So, agreed to the extent you'll definitely understand that repair shops are feeling the pinch and have a clear idea of why that's happening from their perspective. But you'll still be missing an understanding of the challenges a large manufacturer faces trying to run an authorized service provider program.