[ergothus]

> Jira isn't user friendly but neither is C++

I can accept this. But I've chosen to be a programmer - project management tools are a necessary evil, not something I enjoy. Expecting me to put in the effort to master it they way I do my primary tools is doomed to frustration.

I dont' expect end users to program...and I'm the end user of Jira.

[spullara]

I think they are saying the the people setting up Jira for your use failed to master the tool, not that the end users like yourself need to do that.