[nbevans]

I liked my 2019 MBP keyboard too. Until one week I noticed it kept repeating e's and n's. And then I learnt its not fixable unless you are prepared to go without a machine for 3 to 14 days. And then I learnt from Rossman Youtube that your machine might never be the same again after Apple's "genius"'s get their hands on.

Honestly, I thought it was all a fuss about nothing. But it isn't. BTW my machine is 6 months old. It started malfunctioning 2 months ago.

[martin_a]

Had the same with my work MBP. Started about 6 weeks into using it, went to the Apple Store and got told it would take at least 14 days. Asked them for an exchange device so I could keep working and they almost laughed at me.

[nbevans]

I bought mine on an American Express credit card which, in the UK, has what's known as "Section 75" protection. This alone means I can return it for a full refund since it is a defective product within the warranty period with documented design flaws. If Apple refuse to issue the refund, then Amex will do it for them. Obviously it will need persistence and a bit of a fight - but the law is 100% on my side.

[ucha]

If your machine is 6 months old, you have a 2018 MBP keyboard. The 2019 keyboard came out 4 months ago.

[nbevans]

That is true. I did not realise this, so thanks. Indeed it says mine is a 2018 model in the "About this Mac" screen.

All this time I thought I had a 2019 model because I ordered it in 2019 and it came direct from the factory in China (not from existing stock).