[DJHenk]

> You don't lose customers by telling them to switch to Chrome

Yes, you do. It might be a very, very small number, so small that you decide not to care about it, but you definitely lose people.

The tricky part is that most companies have no idea how many people they lose and why. It's just marketeers guessing and anecdotal evidence. The number is probably bigger than they think, because generally speaking, marketeers are not the type of persons that about browsers.