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by fro0116 2491 days ago
> forgetting the kind of person who is techie enough to use RSS feeds is probably techie enough to turn off telemetry

More like they have no choice but to ignore them because these are users who explicitly chose to be ignored.

If you want your usage patterns to affect product decisions in a product you use, then don't disable telemetry for that product. You can't have it both ways.

FWIW, there are very few companies who go to as much lengths as Mozilla to optimize for user privacy in their approach to telemetry: https://hacks.mozilla.org/2018/10/testing-privacy-preserving...

2 comments

Or, hear me out because will sound like crazy talk nowadays, you could simply listen to your users.
Most successful companies do both. Listening to your users is of course important, but it can't be a wholesale replacement for data driven aggregate behavior analysis because people have their own biases can forget things (and sometimes lie) and individual feedback can't be easily generalized to your entire population of users past a certain scale.
Web server logs, API call logs, etc don't go anywhere, though, even with 3rd party cookies and mouse movement tracking disabled.