[aidos]

Thanks for commenting, in spite of my rude assessment.

Things have gotten marginally better over the last couple of years since we started using it, but it’s still not a great experience. Every part feels a bit kludged together. Take email integration. Really you should be doing something like closeio which just reads and syncs emails. Instead you rely on a plugin to bcc on send (miss the boat and the whole email chain is gone forever). But I don’t want to use the plugin (for reasons I don’t recall, oh maybe because I had to remember to keep turning it off all the time when emailing domains outside what we wanted in the crm). But then there are the obtuse track vs log flags, and depending on what you do, you may or may not receive the responses later in hubspot so someone else maybe can’t deal with it while you’re off.

There’s a lot more candid feedback I could give, but the response from the support team so far is basically, “put it in the forum”. Which seems to be the place ideas go to die.