[purephase]

In these situations, I find that the conversation always revolves around the tool, and not the end goal. Documentation is a lot like code, but with a lot less people willing to write it.

Confluence and it's ilk are only as good as the effort / ownership of those that are willing to put in the time. If your org is not willing, than no other tool is really going to solve the core product.

[boltzmannbrain]

Respectfully disagree. We may not be representative of all teams, but we did devote considerable time and energy into Confluence. No amount of love from the users can resolve application issues like slow load times, buggy draft-saving, inability to copy-paste, clunky commenting UI, etc.

[deeteecee]

ill agree with you for most cases except atlassian software.