Hacker News new | ask | show | jobs
by dpkonofa 2485 days ago
I used to be a huge fan of the FitBit. I've got multiple FitBits from multiple product lines (meaning I have more than 1 of the same device for multiple devices) and I have all the accessories that went with them (Aria scale, watches, etc.). Every single one of them has been replaced either under warranty or purchased specifically to replace another device that failed within the first six months of the 1-year warranty. The customer support has been pretty fair about replacing them and even replaced one that we admitted accidentally went through the washer because we had emailed about the same issue while it was in warranty still.

But... I'm over the regular hassle of everything just suddenly not working at all. On some of them it's the strap which is less of a deal. On others it's the display. On other things it's the motion sensing. On another it's the pairing and bluetooth. Everything is just such a headache that, cumulatively, I couldn't do it anymore. The fact that they also don't sync to anything except their own portal unless you pay for a third-party app to connect to it is another nail in the coffin.

Haven't so far and don't ever plan to go back to the FitBit world. Once this latest scale and tracker die, I'm out.