[smashthepants]

Free tier comes with A TON of support demands from people who many not ever become customers. That'd lead to failure a lot quicker. Seems better to have a a few paying customers who are invested in the product providing feedback than hundreds or thousands providing 'feedback' that will never lead to a conversion

[wolco]

I understand where you are coming from. Currently the website doesn't sell the product as is. I think you'll have trouble finding that paying customer. You need a good unique strategy if you want to break through.