[koffiezet]

I've had a few Macs - and my 2013 MacBook Air is still going very strong, but my 1yo MacBook Pro's keyboard has been replaced already, which is a serious issue, to the point where I doubt my next laptop will be a Mac again for that alone.

Other than that though, I think you might just have been unlucky. In professional env, I've seen bad units with pretty much every brand out-there. It shouldn't happen, but it does. In my experience, Apple will replace these without much fuzz, but their service, certainly towards businesses, is a far cry from that of for example Dell.

The Touch Bar complaint is just you not investing enough time with the system to get to know it. You can disable siri, and completely customise the touch bar.