| There is a much bigger point here, though, about idle time. Idle time is not just about healing the psyche. It also does that. But you run into problems from not having idle time much sooner than burnout, typically. What is at stake is that the greedy algorithm for optimization does NOT work for complex systems. “I will make every individual person efficient, everyone is always working on something, look how good of a boss I am”—and you WILL fail to meet deadlines. And you will blame that failure on other people, or on the business constraints, because “well I did everything that I could to make the system efficient, the expectations that were put on me were unrealistic!” The greedy algorithm is really obvious. Why would every part of the system doing less allow the system as a whole to do more? But it is also really wrong for any system that is large and complex enough to have the right sort of nonlinearities. If you’re managing a call center and everything is very linear—everyone has the same task day-in, day-out, the output of the team is directly changed by the output of every individual on that team—great, you can use the greedy algorithm. But if different people are working on different interrelated tasks then forget about it. Because if you manage an interdependent system without creating idle time, soon you have every task falling into the proverbial “three priorities: Hot, Red Hot, and DO IT NOW.” You have that because you have chosen to create a system where there are large latencies in response to incoming tasks, so that those tasks are piling up. I discoursed more on the abstract theory behind this in an answer on the Project Management Stack Exchange: https://pm.stackexchange.com/questions/26651/why-do-all-the-... |