[kylecordes]

A charitable and maybe helpful way to look at it:

Lots of other people are just making this up as they go along too. Trying to figure things out in the face of uncertainty and ambiguity. When you get confusing instructions from above, try to help. Not help by demanding they clarify, rather acknowledge they are trying to describe how to make a complex and subtle trade-off that isn’t easily quantified with hard rules. Offer to be their apprentice, to learn from them how to make the same trade-off decision they would make.