[thraxil]

When you have a problem and call support, they do the "please enter the 4th digit of your account password" thing to verify you (further evidence that they store it in plaintext). This is particularly fun since my password is only in a password manager, which, if my service is offline, I can't access. So whenever my internet goes out, calling VM support to get them to fix it involves an extra 15 minutes of me arguing with them.

[Nextgrid]

I’d say that a password manager with no offline caching capability is also a problem, but yeah, Virgin Media (and Virgin Mobile) are complete monkeys. I’ve ended up leaving them for a commercial-grade connection costing almost 10x more just so I don’t have to deal with this bullshit anymore.

[noir_lord]

Also in UK, my local ISP is an offshoot of the local Telco (the only one that didn't merge with BT back when), they are on the pricey end of normal but the service is fabulous and I've had maybe an hour's disruption in 4 years on their fiber.

Their engineers are good as well when I've had to deal with them professionally for work.

It's so hit and miss with other companies I've dealt with though.