[megaremote]

> I get everyone replying to virgins Twitter account in disgust, but let’s be honest, the person on the other end of that most likely won’t be technical, nor will there be much chance of them relaying it on. They will reply then go home for the day.

Then why are they responding to a technical issue? And you may say they will not pass on information, but it is one channel we have of contacting, possible the only one.