Perhaps users can pay their bills by leaving a bag of cash in the park with "Virgin Media" written on it, as it would be illegal for anyone else to take it.
In my experience it doesn't make much difference whether you pay the bills or not.
They sent me to a debt collector more than a year after I had closed my account, for something I didn't owe them (it was a bill for services after I had closed my account and been physically disconnected). When I tried to talk to them about it, one of their call centre managers eventually admitted to me that there was no public number that could get me through to a call centre that had anyone able to sort it, or anyone they could transfer me to who could sort it, so I might as well stop trying and sue them.
I got it sorted by tracking down one of the company executives home contact information and calling him about it. I harrassed him considerably less than the debt collectors harrassed me.
They sent me to a debt collector more than a year after I had closed my account, for something I didn't owe them (it was a bill for services after I had closed my account and been physically disconnected). When I tried to talk to them about it, one of their call centre managers eventually admitted to me that there was no public number that could get me through to a call centre that had anyone able to sort it, or anyone they could transfer me to who could sort it, so I might as well stop trying and sue them.
I got it sorted by tracking down one of the company executives home contact information and calling him about it. I harrassed him considerably less than the debt collectors harrassed me.